Knowledgebase
Billing & Payments
Invoices, payment methods, refunds, credit and taxes.
Articles
8 articles
How to pay an invoice
Paying an invoice takes a minute, and there is more than one way to do it.
Adding and managing saved payment methods
A saved card or bank account settles invoices on their due date and saves typing at checkout. The details are stored by the payment gateway, not by us.
How refunds and account credit work
A refund goes back to the card or account it came from; a credit stays on your account and is applied to your next invoice.
Reading your invoice: line items, taxes and totals
What each part of an invoice means, and why the total is what it is.
Billing questions, answered
The questions we are asked most about invoices, payments and refunds, with the short answer to each.
Payment declined: what to check
A declined payment is almost always something the card issuer can explain. Here is how to tell which case you are in and what fixes it.
Feature spotlight: automatic payments
Save a payment method once and every invoice pays itself on its due date. No reminders, no late fees, and a receipt in your inbox each time.
Billing terms explained
The words that appear on invoices and in the billing pages, and what each one means here.
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