Knowledgebase
Viewing articles tagged 'tickets'
Viewing articles tagged 'tickets'
2 articles
How we handle support: departments, priorities and response times
Support here is a conversation with a person, kept in one place. This is how a ticket travels from your keyboard to an answer, and what you can expect along the way.
Writing a ticket that gets answered fast
The fastest answers come from tickets that carry everything we need on the first pass.
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