A cancellation is requested from the service's page and can take effect immediately or at the end of the period you have paid for.
Request the cancellation
- Open the service under My Products & Services.
- Choose Request Cancellation.
- Tell us briefly why - it helps us improve - and pick Immediate or End of Billing Period.
- Confirm. You receive an email acknowledging the request.
What happens next
An immediate cancellation is processed on the next automation run, normally within a day. An end-of-period cancellation keeps the service running until the paid period ends and stops the next invoice from being generated.
Changed your mind?
Open a ticket before the service is terminated and we will withdraw the request. A terminated service cannot be restored; you would order it again.